Welcome to Rastech your trusted marketplace for fast, reliable, and secure delivery across Nigeria.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you shop on our platform.

Order Processing

All orders placed on Rastech are processed by our verified sellers and logistics partners.

• Orders are typically processed within 24–48 hours after payment confirmation.
• Processing time may vary depending on product availability, seller location, and order volume.
• Customers will receive order confirmation via email or SMS once the order is successfully placed.

Delivery Timeframes

Delivery times depend on your location and the seller’s location.

Estimated delivery timelines:

• Within the same city: 1–7 business days
• Interstate deliveries: 7–14 business days
• Remote areas: 14–30 business days

Please note that delivery timelines are estimates and may be affected by factors such as weather conditions, logistics delays, or public holidays.

Delivery Coverage

Rastech delivers to most locations across Nigeria through our trusted logistics partners.
We are continuously expanding our delivery network to serve more cities and regions.

Delivery Fees

Shipping fees are calculated based on:

• Delivery location
• Product size and weight
• Seller location

The exact delivery cost will be displayed at checkout before payment is completed.

Order Tracking

Once your order is shipped, you will receive a tracking number and delivery updates via email, SMS, or your Rastech account dashboard.

You can track your order in real-time until it is delivered.

Failed Deliveries

Delivery may fail due to:

• Incorrect or incomplete address
• Customer unavailable at delivery location
• Unreachable phone number

If delivery fails:

• Our logistics partner will attempt redelivery (where applicable)
• Additional delivery charges may apply for reattempts

Payment on Delivery (If Available)

Rastech may offer Payment on Delivery (POD) for selected products and locations.

• POD availability will be shown at checkout
• Customers must ensure availability to receive and pay for the order

Delays & Exceptions

While we strive to meet all delivery timelines, delays may occur due to:

• High order volumes (sales periods, promotions)
• Weather or unforeseen circumstances
• Logistics partner delays

Rastech will keep customers informed in case of significant delays.

Damaged or Missing Items

If your order arrives:

• Damaged
• Incomplete
• Incorrect

Please report the issue within 48 hours of delivery via our support channels.

We will investigate and provide a resolution, which may include replacement, refund, or return.