Welcome to Rastech (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, the “Platform”).

1. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information

When you create an account, place an order, or interact with our Platform, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• Billing information
• Bank details (for vendors/sellers)
• Identification documents (for seller verification)

b. Transaction Information

• Products purchased or sold
• Payment details
• Order history
• Delivery details

c. Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Cookies and usage data

d. Communication Data

• Messages with customer support
• Reviews, feedback, and ratings

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders and payments
• Facilitate communication between buyers and sellers
• Deliver products and services
• Improve our Platform and user experience
• Personalize product recommendations
• Send updates, promotions, and marketing communications (with consent)
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

a. Sellers/Vendors

To fulfill orders, your necessary details (name, phone number, delivery address) may be shared with sellers.

b. Service Providers

We work with trusted third parties such as:

• Payment processors (e.g., Paystack, Flutterwave)
• Logistics and delivery partners
• Hosting and analytics providers

These partners only access data necessary to perform their services.

c. Legal Authorities

We may disclose information if required by law, regulation, or legal process.

4. Cookies and Tracking Technologies

Rastech uses cookies and similar technologies to:

• Enhance user experience
• Remember preferences
• Analyze website traffic
• Provide personalized content and ads

You can manage or disable cookies through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption
• Access control and authentication
• Regular monitoring and updates

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Your Rights

Depending on your location (including under the Nigeria Data Protection Regulation - NDPR), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to certain data processing

To exercise your rights, contact us at the email below.

8. Children’s Privacy

Rastech does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will take steps to delete it.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. International Data Transfers

If you access Rastech from outside Nigeria, your information may be transferred and processed in Nigeria or other countries where our partners operate.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us.